QuickBooks error 15102 is one of the common 15XXX series errors. The error usually arises when a user tries to download QuickBooks Desktop or payroll update. The user encounters the error with an error message that reads: Error 15102: Failed to reset update. The error often occurs when the QuickBooks Desktop application is running in a terminal services environment in multi-user mode. We will discuss all about QuickBooks payroll update error 15102, its causes, and solutions in this blog, so read the entire blog carefully.
If you are searching for an immediate solution to resolve QuickBooks error 15102, dial +1 800-417-5147 and talk to the certified QuickBooks expert’s team
Reasons behind the occurrence of QuickBooks Desktop error 15102
Using the wrong download location path is the leading cause of the payroll error. Have a look at some other factors that prompt the error:
1. The QuickBooks Desktop version you are using is not
up-to-date.
2. Your QuickBooks Desktop payroll subscription has been expired.
Go through the complete blog for quick troubleshooting solutions
to fix the error.
Read more:- QuickBooks error 15222
Methods to Troubleshoot & Fix QuickBooks Payroll Update error 15102
Method 1. Switch QuickBooks to single-user mode
You cannot download QuickBooks desktop and payroll updates in multi-user mode. So, follow the steps given below, run QuickBooks in single-user mode, and then download the update:
1. Open QuickBooks and choose the File menu.
2. Select the Switch to Single user mode option.
If the error recurs, proceed to the next method.
Method 2. Check if the location of the mapped file is correct
QuickBooks will save the updates to the shared location if the
shared location is turned on, and the user will encounter the error if the
update is not accessible. Follow the steps given below, verify the shared
location to save the download updates:
1. Open the Product Information window by pressing CTRL + 1.
2. Look for the mapped location path and note it down.
3. Select the Help menu and then the Update QuickBooks option.
4. Choose the Options tab and verify the Download Location.
5. If the Shared Download is set to No, the download location
directory should be the same as the QuickBooks Desktop installation directory.
6. If the Shared Download is set to Yes, the drive stored in the
Download Location should be the same drive that shows in the Product
Information window.
7. If the Download Location is incorrect, you need to change the
state of the location.
8. Remap the drive to a new letter using the steps given below
if the download location is correct:
l Close your company file and remap your network drive to a new
letter.
l With the new mapped drive letter, open your company file.
l Go to the Help menu and select Update QuickBooks.
l Move to the Options tab, turn off Shared Download, and then turn
it on.
l Ensure the download location is using the mapped drive letter.
l Select Save and then Close.
l Get the latest tax table again.
If the QuickBooks error 15102 continues to exist after following
the above-discussed troubleshooting method, consult the certified QuickBooks
Desktop expert’s team by calling us on our customer helpline number +1 800-417-5147.
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